PRIVATE POLICY-TRIVISTA CAPITAL
Protecting your privacy is important to us.
Trivista Capital Limited is strongly committed to protecting your privacy and complying with your choices.
We are dedicated to being transparent about how we collect process, share and manage data about you.
Both personal and non-personal information collected is safeguarded according to the
highest privacy and data protection standards adopted worldwide.
Collection of information for Usage
Your information are collected via various sources, such as: website visits, applications,
identification documents, curriculum vitae, personal financial statements, interactions with
relationship managers, and other third parties (credit bureaus, payment gateways, other
financial institutions.. We also collect information via other electronic
communication reflecting information such as your name, address, passport details,
identification numbers, biometric information, telephone number, occupation, assets,
income and any other information we deem necessary to serve you.
We may also collect other information such as telephone conversations when you call our
customer experience line.
We may also collect and use information received from third parties such website/ social
media pages made public by you, government agencies, regulators, supervisory or credit agencies.
Personal Information Usage
Our usage of personal data is guided by ethical and professional principles. These belief states that personal data should
Personal data should be accurate and be up-to-date.
Personal Data should not be kept for longer than necessary.
Personal Data should be processed fairly, lawfully and in a transparent manner.
Personal Data should be obtained for a specified and lawful purpose.
Personal Data should be adequate, relevant usable for its purpose.
Personal Data should be kept safe from unauthorized processing.
Personal Data should be prevented from deliberate of accidental loss.
Ways we use your personal information:
Updating our records
Carrying out your transaction instructions
Managing our relationship with you
Risk Management and business decision making
Fraud Detection and Investigation
Making Business Contact
We may share the information about you and your dealings with us, to the extent permitted by
statutory law. We may also share your information as follow:
Trivista Capital Employees and its Branches
Regulators/Supervisors, Government Agencies/courts
We may also disclose information about you in case of national security, request
from law enforcement by order of court,
or other issues of public importance.
Financial institution banks
Our partners/service providers – for the purpose of improving and providing our products and services to you.
Information about our customers and their usage of our website is not shared with third parties for their
marketing purposes. We do not disclose any information about any user’s usage of our web site except in
specific cases, and we do not share information
with any unaffiliated third parties for marketing purposes.
How we protect your information
We put in place suitable technical and organizational methodologies to prevent loss, unlawful access,
misapplication, alteration or disclosure of information under our control. This includes but not limited
to the use of encryption, access controls and other forms of security to ensure that your data is
protected. We require all stakeholders including our staff and third-parties processing data on our
behalf to comply with relevant policies and guidelines to ensure that information is protected in use,
when kept and during transmission. Our employees are also trained to respect the confidentiality of any
personal information held by us
Where you have chosen a password or PIN which grants you access to specific areas on our site,
you are responsible for keeping this password confidential. We appeal that you do not to share your
password or other authentication details (e.g. token generated codes or other forms of access) with
Every Personal Information you provide to us is stored on our cloud infrastructure for the purposes of providing
seamless services to you, including but not limited to ensuring business continuity. We ensure that these data
are stored with globally accepted vendors' data center. Whenever your information is transferred to other
locations, we will take all necessary steps to ensure that your data is handled securely and in accordance
Period of Storage
We store your data for as long as is necessary for the purpose(s) that it was collected. Storage of your
data is also determined by legal, regulatory, administrative or operational requirements.
We only retain information that allows us to meet business and audit requirements, respond
to complaints and queries.
We securely destroyed data when it is identified that is no longer needed for the purposes for which it
Your rights with respect to your Data
This includes the following:
The right to access your personal information held by us
Your right of access can be exercised by sending an email to email@example.com
The right to rectify inaccurate or incomplete information.
Withdraw consent for processing in cases where consent has previously been given.
Request that your personal data be made available to you in a common electronic format and/or
request that such data be sent to a third party.
We maintain accurate information
Keeping your account information accurate and up to date is very important us. If you discover any
inaccuracies in your personal information, please promptly notify us, via our customer experience
centre, and provide the required documentary evidence, to enable us to implement the necessary
updates or changes.
Social medium platforms
Trivista Capital Limited may interrelate with registered users of different social media platforms, including,
Twitter, LinkedIn, Facebook and Instagram. Please note that any content you post to such social media platforms
such as pictures, information or opinions as well as any personal information that you otherwise make available
We advised that you review this information carefully in order to better understand your rights and obligations
with regard to such content.
Trivista Capital respects the privacy of children. We do not knowingly collect data such as names,
email addresses or any other personally identifiable information from children. We do not knowingly
market to children.
Trivista Capital Limited may sometimes contact you with products or services that we think may be of
interest and benefit to you. If you don’t want to receive such promotional materials from us, you
can opt out at any time by sending an email to our customer experience line.
This policy may be revised from time to time to reflect the legal, regulatory and operating environment
requirements; such revised or updated versions will automatically become applicable to you. We will post
the time it is posted.