PRIVATE POLICY-TRIVISTA CAPITAL

Protecting your privacy is important to us. Trivista Capital Limited is strongly committed to protecting your privacy and complying with your choices. We are dedicated to being transparent about how we collect process, share and manage data about you. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide.

Collection of information for Usage

• Your information are collected via various sources, such as: website visits, applications, identification documents, curriculum vitae, personal financial statements, interactions with relationship managers, and other third parties (credit bureaus, payment gateways, other financial institutions.. We also collect information via other electronic communication reflecting information such as your name, address, passport details, identification numbers, biometric information, telephone number, occupation, assets, income and any other information we deem necessary to serve you.
• We may also collect other information such as telephone conversations when you call our customer experience line.
• We may also collect and use information received from third parties such website/ social media pages made public by you, government agencies, regulators, supervisory or credit agencies.

Personal Information Usage

Our usage of personal data is guided by ethical and professional principles. These belief states that personal data should

• Personal data should be accurate and be up-to-date.
• Personal Data should not be kept for longer than necessary.
• Personal Data should be processed fairly, lawfully and in a transparent manner.
• Personal Data should be obtained for a specified and lawful purpose.
• Personal Data should be adequate, relevant usable for its purpose.
• Personal Data should be kept safe from unauthorized processing.
• Personal Data should be prevented from deliberate of accidental loss.

Ways we use your personal information:

• Updating our records
• Carrying out your transaction instructions
• Managing our relationship with you
• Risk Management and business decision making
• Fraud Detection and Investigation
• Making Business Contact

Information Sharing.

We may share the information about you and your dealings with us, to the extent permitted by statutory law. We may also share your information as follow:

• Trivista Capital Employees and its Branches
• Regulators/Supervisors, Government Agencies/courts
• We may also disclose information about you in case of national security, request from law enforcement by order of court, or other issues of public importance.
• External Auditors
• Credit Agencies
• Financial institution banks
• Our partners/service providers – for the purpose of improving and providing our products and services to you.

Information about our customers and their usage of our website is not shared with third parties for their marketing purposes. We do not disclose any information about any user’s usage of our web site except in specific cases, and we do not share information with any unaffiliated third parties for marketing purposes.

How we protect your information

We put in place suitable technical and organizational methodologies to prevent loss, unlawful access, misapplication, alteration or disclosure of information under our control. This includes but not limited to the use of encryption, access controls and other forms of security to ensure that your data is protected. We require all stakeholders including our staff and third-parties processing data on our behalf to comply with relevant policies and guidelines to ensure that information is protected in use, when kept and during transmission. Our employees are also trained to respect the confidentiality of any personal information held by us
Where you have chosen a password or PIN which grants you access to specific areas on our site, you are responsible for keeping this password confidential. We appeal that you do not to share your password or other authentication details (e.g. token generated codes or other forms of access) with anyone.

Information Storage

Every Personal Information you provide to us is stored on our cloud infrastructure for the purposes of providing seamless services to you, including but not limited to ensuring business continuity. We ensure that these data are stored with globally accepted vendors' data center. Whenever your information is transferred to other locations, we will take all necessary steps to ensure that your data is handled securely and in accordance with this privacy policy.

Period of Storage

We store your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements. We only retain information that allows us to meet business and audit requirements, respond to complaints and queries.
We securely destroyed data when it is identified that is no longer needed for the purposes for which it was collected.

Your rights with respect to your Data

This includes the following:

• The right to access your personal information held by us
• Your right of access can be exercised by sending an email to custormercare@trivistang.com
• The right to rectify inaccurate or incomplete information.
• Withdraw consent for processing in cases where consent has previously been given.
• Request that your personal data be made available to you in a common electronic format and/or request that such data be sent to a third party.

We maintain accurate information

Keeping your account information accurate and up to date is very important us. If you discover any inaccuracies in your personal information, please promptly notify us, via our customer experience centre, and provide the required documentary evidence, to enable us to implement the necessary updates or changes.

Social medium platforms

Trivista Capital Limited may interrelate with registered users of different social media platforms, including, Twitter, LinkedIn, Facebook and Instagram. Please note that any content you post to such social media platforms such as pictures, information or opinions as well as any personal information that you otherwise make available to users (e.g. your profile) is subject to the applicable social media platform’s terms of use and privacy policies. We advised that you review this information carefully in order to better understand your rights and obligations with regard to such content.

Children Privacy

Trivista Capital respects the privacy of children. We do not knowingly collect data such as names, email addresses or any other personally identifiable information from children. We do not knowingly market to children.

Promotional messages

Trivista Capital Limited may sometimes contact you with products or services that we think may be of interest and benefit to you. If you don’t want to receive such promotional materials from us, you can opt out at any time by sending an email to our customer experience line.

Privacy policy changes

This policy may be revised from time to time to reflect the legal, regulatory and operating environment requirements; such revised or updated versions will automatically become applicable to you. We will post any revisions we make to our Privacy Policy on this page and such revised policy becomes effective as at the time it is posted.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customercare@trivistang.com